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DELIVERIES

On work days, the package will be sent on the same day that the purchase process is completed, if the following occurs:

  • The order payment is completed by 15:30 of the same day (either ATM / PayPal payment notification or wiretransfer receipt sent to our email) – For logistics reasons, after this time, order only follow to the carrier the next business day.
  • Costumer’s desired product is found in our central warehouse. If this does not occur, the waiting time can extend by two and five days.

During the weekends and holidays, orders will only be dispatched on the next working day.

FUTURSPORT, LDA. is not responsible for any damage or delay that may occur during transport, since it is the sole responsibility of the carrier.

When “Shop Pick-up” is chosen as delivery method, the customer has 5 days (straight) to make the pick-up. These 5 days are counted from the day the customer is first contacted to come by the store to pick up the order.

NOTE: THE COSTUMER SHOULD NEVER TRY TO PICK UP ITS’ ORDER BEFORE BEING CONTACTED BY US, SINCE THE ORDER MAY NOT BE IN THE CHOSEN STORE FOR PICK-UP. YOU MUST ALWAYS WAIT FOR OUR CONTACT.

If there is a “no show” after the 5 days period, without any request from the costumer for the order annulment, FUTURSPORT reserves the right to deny refund of the amount already paid (payment made before order pick-up), as a safeguard of damage caused by the article being reserved and out of sale.

Exceptional situations will be analyzed accordingly.

SHIPPING COSTS

Portugal (Continent) and Spain (EMS 19):

  • Up to 2Kg – 4,90€
  • 2 to 5Kg – 5,15€
  • 5 to 10Kg – 5,75€
  • 10 to 20Kg – 6,75€

Portugal (Madeira & Azores) (EMS 48):

  • Up to 1Kg – 5,60€
  • 1 to 5Kg – 7,65€
  • 5 to 10Kg – 11,00€

Brazil (EMS Brasil):

  • Up to 1Kg – 28,00€
  • 1 to 2Kg – 38,00€
  • 2 to 5Kg – 50,50€
  • 5 to 6Kg – 59,00€
  • 6 to 7Kg – 66,50€
  • 7 to 8Kg – 75,00€
  • 8 to 9Kg – 83,50€
  • 9 to 10Kg – 92,00€

Europe Zone 2 (EMS Economy):
(Austria, Belgium, Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Switzerland, United Kingdom)

  • Up to 2Kg – 18,00€
  • 2 to 5Kg – 23,50€
  • 5 to 10Kg – 30,00€

Europa Zona 3 (EMS Economy):
(Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland e Sweden)

  • Up to 2Kg – 21,50€
  • 2 to 5Kg – 27,50€
  • 5 to 10Kg – 40,00€

Pay-on-delivery:
(Portugal & Spain)

  • Adds 3,00€ to shipping costs value.

Values for other geographic areas not listed above, please contact us via email to cliente@futursport.pt

ORDER TRACKING
Order tracking can be done with the code emailed to the client at the order dispatch, on the carrier’s website. FUTURSPORT, LDA. can not be blamed if the tracking service is out of order or if any damage occurs to the package during transport. Once the order leaves our warehouse, it is managed by the carrier and it is out of our control.
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